Bookings and Payments 

• Full payment is required for all online bookings at the time of purchase for Funstation Ltd experiences.

• Online bookings and payments made to Funstation Ltd (including Breakout Escape Experience, Volcano Falls & Laser Station) are strictly non-refundable.

• Late arrivals may result in a reduced playtime or forfeiture of your booking. 

​

Your Online Booking

• Once payment is received for your booking, you will receive a confirmation email.

• If you do not receive your confirmation email within 24 hours of booking, please contact us via the online contact form or by telephone. 

• You must present your booking confirmation email to collect your tickets at the venue. 

• Entry may be refused without a valid confirmation email. 

​

Alterations to Your Booking

• If you wish to make changes to your booking after payment, contact us by telephone or through the online form. 

• Changes are not guaranteed and we do not offer refunds. 

• If we can accommodate a change this will be confirmed over the phone or via email. 

​

Lost or Stolen Fun Cards

• Funstation is not responsible for any lost, damaged or stolen Fun Cards.​

• We will endeavor to replace lost, damaged or stolen cards; however, the balance of tokens and prize points remain the responsibility of the cardholder.

• Any lost/spent balance will not be reimbursed. 

​

Fun Card Expiry Notice

• ​Points balances (tokens/prize points) on Fun Cards will automatically expire 12 months after the last use.

• Please note that the 12 month period will reset each time the Fun Card is used. ​​

• Expired balances will not be reimbursed.

​​

Offers and Promotions

• Funstation Ltd reserves the right to cancel, amend, change or withdraw any offer or promotion at any time.

• Offers and promotions are only valid during school term time unless stated otherwise. 

​

Behaviour Policy 

• Funstation Ltd reserves the right to refuse service or remove guests who engage in disruptive, abusive or inappropriate behavior.

• Guests must comply with staff instructions at all times to ensure a safe and enjoyable experience for everyone.

​

Lost or Stolen Property

• Funstation Ltd is not responsible for any personal belongings lost or stolen at the venue or during the experience.

​

Breakout Escape Experience T&C's​

​

Damage and Conduct

• Players must treat the room, props and equipment with care. 

• Any deliberate damage or excessive force resulting in breakages will be charged to the responsible party and/or lead booker. 

• Funstation Ltd reserves the right to remove or refuse entry to anyone behaving inappropriately or causing disruption.

​

Health and Safety

• Players must follow all instructions given by staff.

• The experience may involve enclosed spaces, flashing lights or loud noises. Please inform staff of any medical concerns before participation.

• Funstation Ltd is not liable for any injuries sustained due to failure to follow safety instructions.

​

Emergency Exists and Safety Procedures​

• ​Players must follow all safety briefings before starting the game.

• In case of an emergency, staff will provide guidance and assist with evacuation.

• Each room is equipped with an emergency exit, which can be used at any time if necessary.

​

Age and Supervision 

• Some rooms may have age restrictions. Please check with a staff member before booking. 

• Children under the age of 16 must be accompanied by an adult (18+) on site at all times.

​

Last Updated: 20.02.2025